ITIL & Service Desk

Automate all communications so every stakeholder is part of the project feedback loop.

Gemini's flexible ITIL & service desk solution allows you to track incidents across different verticals with ease. Configure different processes per project and automate the workflow using Gemini's powerful rules and actions engine. Keep stakeholders informed with every stage of the process using customizable templates. Integrated SLA & Help Desk allows you to keep on top of your incidents and be notified when bottlenecks occur.

Communication

Gemini automates all inbound and outbound communication so that every stakeholder is part of the feedback loop, without exception.

Customization
Transformation

Transformation

Sometimes things are not what they seem. Gemini enhances your ITIL experience by allowing items to be morphed from one type to another whilst retaining all previous history.

Interoperability

There are many facets to IT operations. Gemini unifies the service desk, help desk and diverse project teams so the business can collaborate around a single version of the truth.

Interoperability
SLA Multiple Clocks

Multiple Clocks

Not every customer or request is the same. Gemini SLA support enables you to define different levels of customer treatment so you can meet your obligations and focus on what matters right now.

Auto Escalation

Stop dropping balls! Ensure that everything that matters is handled correctly and routed to the right person at the right time, no matter how many customers you have to service or how demanding they are.

Auto Escalation
Integrated Help Desk

Integrated Help Desk

Sometimes customers demand close interaction. Gemini allows customers to collaborate with project teams by providing controlled access whilst protecting sensitive data.

Email Ticketing

Your problems start when you have customers. Gemini can intercept inbound support emails, turn them into tickets, sent an acknowledge email to the customer and notify the relevant people.

Email Ticketing
Time Tracking

Time Tracking

Ineffective time tracking and estimations can impact any project. Use Gemini to record work estimates and log time entries with simple roll-up time reporting.

Instant Metrics

Gemini makes setting up your team or project dashboard simple so that everyone sees the numbers that matter.

Instant Metrics
Project Templates

Project Templates

Nobody wants a tool that doesn't fit the way people work. Gemini was the first product in it's class with Project Templates giving every team a Tracker that speaks their language. Tool adoption problem solved!

Screens

It's painful when you have no control over what information needs to be captured. Gemini enables you to create simple or sophisticated screens that match the way you work. Capture what is required from the right people at the right time.

Screens
Badges

Badges

Prefer less email and crave real-time alerts? Gemini's badge approach means you can watch things light up when someone does anything that affects your world.

Subscriptions

Sometimes the people that need-to-know can't see what you see. With Gemini you can subscribe them to receive notifications when things change that affect their world.

Subscriptions
Alerts

Alerts

Lack of communication kills projects faster than anything else. Gemini allows people to subscribe for email alerts, daily digest and subscribe other co-workers. No more 'nobody told me' meetings.

Reporting

Reporting is essential when you're accountable to a higher power. Gemini makes it easy to get the reports you need - no limited report builders or useless pre-canned reports, just your stuff delivered in Excel.

Reporting
Inbox Delivery

Inbox Delivery

How about delivering that key report every Monday morning at 9am, without doing anything? Gemini will automatically deliver any number of reports to any users or groups.

Try Gemini now or request a demo
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Our People & Process Mission

Centralize Know-how & Intel

  • Focus the right minds with the right intel on the right subject so you can achieve the impossible.

Take The Pain From Mundane

  • Automate the hell out of routine so you stay focused on your day job and go home on time.

Channel Noise & Interruptions

  • Turn down the noise from email and high maintenance models so you can think and work in peace.

Care For Your Stakeholders

  • Build bridges that manage the different flows so you don’t get snarled up in stakeholder traffic.