Multiple systems only cause problems in the long run. It makes sense to manage all your communications using a single platform like Gemini. Gemini's help desk allows all your end-users and customers to communicate with your Support function through email as most users love using emails. Gemini ensures that all emails are turned into managed tickets and subsequent replies are added to the existing ticket. Link tickets to Development tasks so everyone can trace the ticket from receipt to completion. Centralize all inbound requests and handle them using powerful filters - nothing gets lost. Reply to the customer's ticket directly from Gemini with customizable templates.