Help Desk Ticketing

Gemini's help desk ticketing allows your customers to communicate with you through email.

Multiple systems only cause problems in the long run. It makes sense to manage all your communications using a single platform like Gemini. Gemini's help desk allows all your end-users and customers to communicate with your Support function through email as most users love using emails. Gemini ensures that all emails are turned into managed tickets and subsequent replies are added to the existing ticket. Link tickets to Development tasks so everyone can trace the ticket from receipt to completion. Centralize all inbound requests and handle them using powerful filters - nothing gets lost. Reply to the customer's ticket directly from Gemini with customizable templates.

Email Ticketing

Your problems start when you have customers. Gemini can intercept inbound support emails, turn them into tickets, sent an acknowledge email to the customer and notify the relevant people.

Email Ticketing
Integrated Help Desk

Integrated Help Desk

Sometimes customers demand close interaction. Gemini allows customers to collaborate with project teams by providing controlled access whilst protecting sensitive data.

Time Tracking

Ineffective time tracking and estimations can impact any project. Use Gemini to record work estimates and log time entries with simple roll-up time reporting.

Time Tracking
Screens

Screens

It's painful when you have no control over what information needs to be captured. Gemini enables you to create simple or sophisticated screens that match the way you work. Capture what is required from the right people at the right time.

Workflows

Stick with what works for you. Gemini allows even the most demanding process to be visually drag-drop designed in minutes - decide who can set workflow state and when.

Workflows
Dependency Management

Dependency Management

Break down complex changes into smaller manageable items with no project limits. Assign items to multiple team members whilst the system controls workflow.

Workspaces

For when you need to see the trees from the wood - break out different views and share them to get people on the same page. How else would you work?

Workspaces
Instant Metrics

Instant Metrics

Gemini makes setting up your team or project dashboard simple so that everyone sees the numbers that matter.

Badges

Prefer less email and crave real-time alerts? Gemini's badge approach means you can watch things light up when someone does anything that affects your world.

Badges
Subscriptions

Subscriptions

Sometimes the people that need-to-know can't see what you see. With Gemini you can subscribe them to receive notifications when things change that affect their world.

Alerts

Lack of communication kills projects faster than anything else. Gemini allows people to subscribe for email alerts, daily digest and subscribe other co-workers. No more 'nobody told me' meetings.

Alerts
Reporting

Reporting

Reporting is essential when you're accountable to a higher power. Gemini makes it easy to get the reports you need - no limited report builders or useless pre-canned reports, just your stuff delivered in Excel.

Inbox Delivery

How about delivering that key report every Monday morning at 9am, without doing anything? Gemini will automatically deliver any number of reports to any users or groups.

Inbox Delivery
Try Gemini now or request a demo
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Our People & Process Mission

Centralize Know-how & Intel

  • Focus the right minds with the right intel on the right subject so you can achieve the impossible.

Take The Pain From Mundane

  • Automate the hell out of routine so you stay focused on your day job and go home on time.

Channel Noise & Interruptions

  • Turn down the noise from email and high maintenance models so you can think and work in peace.

Care For Your Stakeholders

  • Build bridges that manage the different flows so you don’t get snarled up in stakeholder traffic.