Who may process data
Purpose of processing
By registering with www.countersoft.com, or by trialling or purchasing our products, we store such personal data as you provide to us for the purpose of informing you of updates to our services and new releases of products or services from ourselves or a select list of partner organizations. These communications take the form of product announcements, occasional email newsletters and other emails relevant to the products and services we provide that you have expressed an interest in.
Disclosure of information
Your personal information will not be provided to any third parties without your express permission. We may use aggregate information for statistical analysis and these statistics may be made public at our discretion. In the unlikely event that a liquidator, administrator or receiver is appointed over us or all or any part of our assets that insolvency practitioner may, transfer your information to a third party purchaser of the business provided that purchaser undertakes to use your information only for the same purposes as set out in this policy.
A cookie is a small piece of information created by your browser using information sent from a website so it can later be read back from that browser. This is useful for having the browser remember some specific information. When you visit some areas of our website, a temporary cookie may be used. The cookie is only active during your current visit to our website and is not stored on your computer's hard drive. We use a temporary cookie to verify who you are while using our website, this cookie can only be used by our website. Cookies cannot be executed as code or deliver viruses. In order to access some areas of our website you must have cookies enabled.
We have implemented security policies, rules and technical measures such as encryption to protect the personal data we have under our control from unauthorised access, improper use and disclosure, unauthorised destruction, or accidental loss. Countersoft personnel with access to personal data are trained in the handling of personal data, in particular they are fully aware of GDPR compliance requirements.
Where is data stored
Your data is stored on servers that are hosted in Europe.
Access to information
You may ask us whether we are storing personal information about you by emailing us at firstname.lastname@example.org. At your request we will provide you with a copy of the personal data we hold about you by email. We will ask for proof of identity before providing any personal information and reserve the right to refuse to provide information requested if identity is not established. We do not sell our customer data to other companies, or divulge any of your personal details to other companies or individuals. We may include links on www.countersoft.com to other companies' sites. We are not responsible for the privacy policies and content of those sites.
Right to be excluded from contact
Our email communications have the option for you to unsubscribe. You may remove yourself from our email communications in this manner any time you receive a communication from us. At any other time you may contact us by emailing email@example.com and request to be removed from our customer database. We shall do so provided you are able to provide the identification required, in most cases this is simply an email matching the email address we have on file for you.
Right to be forgotten
If you request removal from our email communications you will also be 'forgotten' as your information will be deleted, not marked for no contact. You may do this at any time by emailing your request to firstname.lastname@example.org.
Data in trial systems
Customers who trial Gemini may enter their personal data in trial instances. Unlike customer instances, Countersoft is responsible for the data in trial instances when the trial ends. All trial databases and all data within them is deleted no more than 14 days after the end of the trial. If you take a trial you may contact us at any time and request we terminate the trial and delete your data. Data in the trial data and data relating to your email address and name are stored separately. You must request your data be removed from our customer database if you no longer wish to receive marketing communications from us. We do not as a rule contact triallists more than 30 days after the end of their trial.
Data in customer productions systems
Countersoft does not share or have access to any data in hosted or on-premise customer systems. Countersoft is therefore not responsible for the data or for compliance with any data regulations held in customer systems. Countersoft provides applications its customers can purchase in order to regularly delete personally identifiable information from their Gemini databases, and will freely consult with customers on the subject such that they are able to perform this type of activity themselves if they need to.