Release notes and product updates
Latest Gemini release v7.5.0 — January 2024
This is a critical update, as Microsoft stated its intention to withdraw support for Basic Authentication (Username and Password) in the future.
Google and other service providers will follow suit, and the next release of Gemini will also support Google's OAuth implementation, so watch out for it.
Check out the documentation for details of how to implement OAuth for Microsoft 365.
Gemini now gives you the option to let customer's help themselves, to send you responses, and even to close their own tickets on a special Close Ticket Template.
Previous versions of Gemini have read all messages in a mailbox to ensure that Gemini processes every message that it has not read, regardless of whether the message might have been read by an individual or another system.
Now users have the option to declare that a mailbox is read exclusively by Gemini, and configure Gemini to only process unread messages, greatly improving performance for such system mailboxes. Please note, this feature is not supported by POP mailboxes and you must use IMAP, Exchange, or OAuth.