Gemini v6.6 - Canned Responses, Search & Reporting Improvements, Enhanced Rules and Actions, and more.
9th September 2015
What's New
Canned Responses
You can now define pre-defined responses to tickets. This allows you to create speedy replies to common queries.
Searching Improvements
We have added the ability to perform a keyword search by title, description or comments only. This allows you to search for specific text in a specific area of the item.
Email Address as Follower
Users can add email addresses of users who are not part of Gemini to the followers section. This allows you to send alerts to external users who are not in Gemini.
What's Changed
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added to the list of data attributes that can be exported to Excel.
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SLA status changes are now logged in the transaction history.
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Rules and Action can now be triggered by logged and remaining time.
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You can now add followers using Rules & Actions.
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When sharing a workspace you can now allow other users to sequence its items.
Upgrade Now
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With nearly 60 enhancements, tweaks and usability improvements, this release is a recommended upgrade.
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Download the latest Gemini product release.
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View the complete Change Log in our Gemini instance.
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Browse the documentation.