News & Updates

Latest company news and the low-down on our product update cycle

Gemini v6.6 - Canned Responses, Search & Reporting Improvements, Enhanced Rules and Actions, and more.

9th September 2015

What's New

Canned Responses

You can now define pre-defined responses to tickets. This allows you to create speedy replies to common queries.
Canned Responses

Searching Improvements

We have added the ability to perform a keyword search by title, description or comments only. This allows you to search for specific text in a specific area of the item.
Searching Improvements

Email Address as Follower

Users can add email addresses of users who are not part of Gemini to the followers section. This allows you to send alerts to external users who are not in Gemini.
Email Followers

What's Changed

  • tick
    added to the list of data attributes that can be exported to Excel.
  • tick
    SLA status changes are now logged in the transaction history.
  • tick
    Rules and Action can now be triggered by logged and remaining time.
  • tick
    You can now add followers using Rules & Actions.
  • tick
    When sharing a workspace you can now allow other users to sequence its items.

Upgrade Now

  • With nearly 60 enhancements, tweaks and usability improvements, this release is a recommended upgrade.
  • Download the latest Gemini product release.
  • View the complete Change Log in our Gemini instance.
  • Browse the documentation.

Our People & Process Mission

Centralize Know-how & Intel

  • Focus the right minds with the right intel on the right subject so you can achieve the impossible.

Take The Pain From Mundane

  • Automate the hell out of routine so you stay focused on your day job and go home on time.

Channel Noise & Interruptions

  • Turn down the noise from email and high maintenance models so you can think and work in peace.

Care For Your Stakeholders

  • Build bridges that manage the different flows so you don’t get snarled up in stakeholder traffic.