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Gemini v6.5 - Merge Tickets, Switch SLA, Rules and Actions Enhancements

7th May 2015

What's New

Merge Tickets

You can now merge multiple tickets by searching for them, linking them and closing those merged tickets.
Gemini will combine all the descriptions and comments into the merged ticket.
Merging Tickets

See Email Reply Recipients

The details of the email reply are now visible against the comment for that reply.
Email Reply Details

What's Changed

  • tick
    SLA can be changed by editing the item or using rules & actions.
  • tick
    Burndown now takes the item's start and due dates if there is no sprint selected.
  • tick
    Email action to the reporter will now look at the source of the item first.
  • tick
    Gemini will only add an email reply as a comment if the subject contains an existing project code.
  • tick
    You can now set an action to calculate the percent complete field based on logged vs estimated time.

Upgrade Now

  • With more than 50 enhancements, tweaks and usability improvements, this release is a recommended upgrade.
  • Download the latest Gemini product release.
  • View the complete Change Log in our Gemini instance.
  • Browse the documentation.

Our People & Process Mission

Centralize Know-how & Intel

  • Focus the right minds with the right intel on the right subject so you can achieve the impossible.

Take The Pain From Mundane

  • Automate the hell out of routine so you stay focused on your day job and go home on time.

Channel Noise & Interruptions

  • Turn down the noise from email and high maintenance models so you can think and work in peace.

Care For Your Stakeholders

  • Build bridges that manage the different flows so you don’t get snarled up in stakeholder traffic.