Product News

Release notes and product updates

Latest Gemini release v7.4.0 — September 2023

Gemini v6.2.2 — Slack Integration & Active Directory Enhancements

Custom Field Rules & Action Triggers

You can now use custom fields to trigger rules and actions.

Custom Fields in rules and actions

Active Directory User Attribute Mappings

Map user-level attributes from Active Directory to Gemini custom fields. See those values when viewing tickets.

Active Directory attribute mappings

Slack Integration

Gemini now integrates with the popular Slack team chat application.

Slack App

Other Changes

  • Primary key support for custom field lookup tables
  • Improved connection timeouts for SMTP
  • Read emails now processed from Microsoft Exchange
  • Item dependency selection and removal improvements
  • Resolved sporadic workspace disappearance issue

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