News & Updates

Latest company news and the low-down on our product update cycle

Gemini v6.2.1 - Rules and Checklist App

20th June 2014

What's New

Rules & Action Improvements

Email tokens have been added to allow sending emails to the issue resource, reporter or followers. Browse the documentation.

Checklist App

We have added the ability to customize the checklist app's list per template.

Checklist App

Breeze Ticketing

You can now add the operator's signature to the reply template. Browse the documentation.

What's Changed

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    SLA - You can now specify more than 99 hours for response time.
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    Rich Text Editor - We have fixed quite a few issues with the rich text editor and internet explorer. Performance has been significantly improved.
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    Inline Editing - Gemini will now prompt you to save changes if you didn't save or cancel your edits.
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    Active Directory - The active directory override switches have been moved from the web.config file to the AD setup screen. Browse the documentation.

Upgrade Now

  • With more than 40 enhancements, tweaks and usability improvements, this release is a recommended upgrade.
  • Download the latest Gemini product release.
  • View the complete Change Log in our Gemini instance.
  • Browse the documentation.

Our People & Process Mission

Centralize Know-how & Intel

  • Focus the right minds with the right intel on the right subject so you can achieve the impossible.

Take The Pain From Mundane

  • Automate the hell out of routine so you stay focused on your day job and go home on time.

Channel Noise & Interruptions

  • Turn down the noise from email and high maintenance models so you can think and work in peace.

Care For Your Stakeholders

  • Build bridges that manage the different flows so you don’t get snarled up in stakeholder traffic.