Keep your finger on the pulse

Gemini tracks everything that matters so you don't have to

The #1 On-Premise Ticketing and Tracking System

Maximum Flexibility, Maximum Extensibility, and a 5 Minute Install
  • In-built SLA
  • Email to Ticket Conversion
  • Full Help Desk Capabilities
  • Outbound Replies and Notifications
  • Automated Scheduled Reports
  • RESTful API
  • Web Hooks
  • Key Integrations
  • Open Source Apps
Over 8,000 organizations rely on Gemini for centralized workflow, automated comms & reporting

Rapid implementation · Microsoft integrations · Express & Enterprise

“The ease of use and level of functionality is exceptional; our operations teams would be lost without it. Gemini far exceeds anything else on the market.”


“Gemini software has made logging issues, tracking their status and finding them simple. It was ready in no time and provides the complete solution our company needs.”

Alchemy Software

“We grew up with Gemini and it always served us well. Countersoft is clearly committed to serving customers and that shows in the quality and richness of the product.”

Customer Logos
“ The Biodiversity Heritage Library has over 33 million pages and counting... ”
Case Study
Read the Biodiversity Heritage Library white paper and see how Gemini helps to manage their vast content library
Biodiversity Heritage Library
Build a best-in-class IT management system with Gemini ticketing and tracking
Requirements Guide

Capture requirements, track progress and collaborate in private or shared workspaces. Control scope, visibility and sharing of work.

Agile Tracking and Issue Tracking

Combining Agile Ticketing with Issue Tracking kills the conundrum of supporting the business and shielding the delivery team from stakeholder noise.

Bug Tracking

Flexible data capture, custom fields, customizable workflow, auto notifications and quick start templates to make bug and issue tracking simple.

Apps Framework

With a RESTful API, Event Framework, Open Source Apps and built in integrations, you can make Gemini fit your processes like a glove.

Awesome Open Source Apps, Extensions & Integrations
Assign Resource Status
Email Notification Engine
Quick Entry
User Created Alert
Gemini scales for every size of team, project or enterprise
Gemini Express
user / month
  • Instant cloud-based access
  • Apps and Integrations pre-loaded
  • Monthly billing, cancel anytime
Go Express
Gemini Enterprise
10 user starter pack
  • Install Gemini on your server
  • Unlimited flexibility and total control
  • Optional source code licensing
Go Enterprise

Our People & Process Mission

Centralize Know-how & Intel

  • Focus the right minds with the right intel on the right subject so you can achieve the impossible.

Take The Pain From Mundane

  • Automate the hell out of routine so you stay focused on your day job and go home on time.

Channel Noise & Interruptions

  • Turn down the noise from email and high maintenance models so you can think and work in peace.

Care For Your Stakeholders

  • Build bridges that manage the different flows so you don’t get snarled up in stakeholder traffic.