Help Desk Mode As Standard
No need for separate software or modules to support your customers and partners - Gemini supports everyone out-of-the-box! Simply define which Users are to be treated as Help Desk users and let Gemini control what they can do and see.
Gemini automatically restricts issue viewing to only those issues that were raised by the user or have been assigned to the user. This provides a great way to let customers and partners collaborate with you via Gemini.