More Than Bug Tracking
You just want to resolve bugs quickly and make the noise go away. But what about the new features, change requests and other items that compete for resource?
Teams and projects flow better when you adopt a single tool for bug tracking and issue tracking. Scrum or Agile, general project management capabilities are required for better decision making no matter how you work today.
Make things easier and implement a unified project management tool for all your bugs, tasks and requirements capture.
- Understand the everyday stuff that surrounds projects and teams.
- Defect or Bug Tracking rarely functions in isolation and is best integrated alongside other aspects of your project.
- Simplify planning for Scrum or Agile environments by managing bugs and issues in the same tool.
Streamlined Bug Tracking
Grouping related projects by department, line-of-business, clients helps encourage user participation. Break down each project into hierarchical components and versions to ensure bugs end up in the right place. Slice and dice your bugs any way you like and save common project filters.
Sensible Bug Management
Issues drive projects so make them simple to create, easy to view, and flexible to manage. Asking the right questions at the right time results in better project data. Use issue visibility to show and conceal sensitive bugs when required. Bugs, Tasks, Support Tickets, Quality Checks, Feature Requests: let each project select what issue types it should handle. Leverage user voting to to see which bugs matter and then act upon them.
Control Bug Workflow
Workflow should help you control who can do what and when. But you also need to control who can see what and when. Set up workflows and apply them to your bug tracking projects. For even more granular control define workflows at the Issue Type level to help you control how different business processes should start and finish.
Release Management
Automatic Project Road Maps and Change Logs provide forward-looking and historic views of what is coming up and what was done. Break things down into easy chunks so that users quickly grasp the information being presented. Add milestones to releases to communicate when things should be done. View Burndown Charts for clear Scrum sprint progress tracking and scope creep alerts.
Help Desk For Bug Tracking
Reduce the support burden by bringing your "Help Desk" into the same place as your bug tracking. One platform means one version of the truth so go ahead and provide external participants a secure and focused user experience. Routinely triage your Support Tickets and find key bugs for internal users to work on.
"Countersoft Gemini meets our needs perfectly, and provides all of the capability of competitors call logging and support management software at probably unbeatable value. Gemini is integral to our Support function, and has the functionality, flexibility and scalability to make it a strong contender for use in other areas of our business such as issue management for consultancy projects. If you want customisable and really capable issue management software, I’m sure the answer is CounterSoft."
Kate Bowen, Support Manager, Avisen » See More, Product Tour » FREE 3 User License